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Installing ReturnBoardAdding Staff MembersAssigning Return Requests to StaffManaging Return Statuses
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Getting Started

Installing ReturnBoard

Learn how to install and set up ReturnBoard on your Shopify store.

Adding Staff Members

Learn how to add and manage staff members to your returns team.

Configuring Webhooks

Set up webhooks to automatically sync returns from Shopify to your returns board.

Protected Customer Data

Learn about Shopify's Protected Customer Data compliance requirements.

Billing & Plans

Learn about pricing plans, free trial, and billing rules.

Multi-language Support

Switch app language settings and localization.

Order sync issues

What to check when orders are missing from the board.
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Kanban Board

Managing Return Statuses

Learn how to create and manage return status columns on your kanban board.

Assigning Return Requests to Staff

Discover how to assign return requests to team members for efficient returns management.

Drag and Drop Returns

Learn how to drag and drop returns between columns to update their status.

WIP Limits

Set work-in-progress limits to prevent bottlenecks.

Real-time Collaboration

Work together with your team in real-time.
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Advanced Features

Setting Return Priorities

Learn how to prioritize return requests to ensure critical returns are processed first.

Managing Due Dates

Set due dates for returns and receive reminders when deadlines are approaching.

Generating Reports

Track team performance and returns management metrics with detailed reports.

Shopify Flow Integration

Automate workflows using Shopify Flow to enhance your return workflow.

Production Cron Jobs

Configure scheduled tasks for automated return processing and notifications.

Integrations & API

API keys and external system integrations.

Automation Features

Auto-assignment and smart priority.

SLA Monitoring

Set up service level agreement monitoring.

Enterprise Features

Enterprise-exclusive features and support.

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