Question 1

What is a returns board?

Accepted Answer

A returns board is a visual kanban-style tool for managing product return requests. Returns appear as cards that can be dragged through stages like Requested, Approved, In Progress, and Completed.

Question 2

How does ReturnBoard sync with Shopify returns?

Accepted Answer

When a new return is submitted in Shopify, ReturnBoard automatically creates a card on the board via webhook. When you update a return's status on the board, it syncs the status back to Shopify automatically.

Question 3

Can multiple team members use the board at the same time?

Accepted Answer

Yes. ReturnBoard uses Socket.io for real-time collaboration. Multiple team members can view and update the board simultaneously, see who's online, and get notified of changes instantly.

Question 4

Does it work on mobile?

Accepted Answer

Yes. The board is fully responsive and works on mobile devices. A mobile-optimized navigation bar provides quick access to returns board, list, and settings views.

Question 5

What languages are supported?

Accepted Answer

English, German, French, Spanish, and Chinese. The app detects the merchant's browser language automatically.

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